Privacy Policy

What this is

BorderLive is operated by Calle Dos Agency. This page describes what data we collect when you use borderlive.us, why, how long we keep it, and what you can do about it.

Effective June 28, 2026. We will update this page when our practices change; the date above will reflect the most recent revision.

What we collect

Border wait times: We poll the U.S. Customs and Border Protection feed and the Canada Border Services Agency feed about every 15 minutes. This data is public, attributed to those agencies, and contains no personal information.

Email addresses: Email alert and paid-plan signup collection is currently paused while durable storage is unavailable. If you email hello@calledos.agency directly, we use your email only to respond to that request.

Server access logs: Our hosting provider (Vercel) keeps standard request logs (IP address, user agent, timestamp, requested URL) for security and operational purposes. Supabase may also keep logs when database-backed features are enabled. We do not run our own analytics on these logs.

Anonymous usage analytics: We use Vercel Analytics and Vercel Speed Insights to measure page load performance and aggregate page views. These do not use cookies and do not identify individual visitors.

Google Analytics 4: We also use Google Analytics 4 (GA4) for traffic analysis and conversion measurement. GA4 sets cookies (notably _ga and _ga_*) that contain a randomly-generated client identifier and stores hashed IP addresses on Google's servers. Data is retained for 14 months. You can opt out by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout, by enabling Do Not Track in your browser, or by blocking cookies from googletagmanager.com.

What we do not collect: We do not track your location beyond city-level (from IP), do not run advertising-retargeting trackers, do not sell your data, and do not use third-party social pixels.

How we use what we collect

Email addresses are used solely to respond to requests you send us or, when alerts are re-enabled, to send the alerts you signed up for. We never sell, rent, or share your email with third parties. We do not send marketing.

Current wait-time data is shown from live public source feeds. Stored aggregate history is used only when durable storage is available, and contains no personal information.

If you click an affiliate link on a port detail page (Mexican auto insurance via Baja Bound on Mexican-border crossings, or Wise multi-currency for cross-border spending), the affiliate partner receives a referral identifier. We do not share your email or any other identifying information with them.

Where it lives

Application code runs on Vercel's global edge network. Current public wait data is fetched from CBP and CBSA feeds. Database-backed features, when enabled, use Supabase Postgres in the U.S. (us-west-2 region). Email delivery for alerts, when enabled, uses Resend.

How long we keep it

Wait-time observations: when database storage is enabled, raw observations are kept for 14 days and compact hourly averages may be kept for historical stats. In live-source-only mode, we do not synthesize or store fake history.

Email signups: alerts are currently paused. When alerts are enabled, signups are kept until you unsubscribe via the one-click link in any alert email or by emailing us.

Server access logs: Vercel and Supabase retain logs per their own policies.

Your rights

You can request deletion or correction of any personal data we hold by emailing hello@calledos.agency. When alerts are enabled, you can unsubscribe at any time by clicking the link at the bottom of any email or by emailing us.

You can request a copy of any personal data we hold about you, request correction, or request deletion. Email us at hello@calledos.agency and we will respond within 30 days.

Children's privacy: BorderLive is not directed at children under 13 and we do not knowingly collect data from them.

Changes

If we make material changes to this policy we will update the effective date and, where appropriate, notify subscribers when an active subscriber channel exists.

Contact

BorderLive is operated by Calle Dos Agency. Questions, requests, or incidents: hello@calledos.agency.